Editing an Order

Sometimes customers make mistakes or request changes after the fact. You now have a quick and easy way to keep your order up to date!

The Order Detail view gives you a closer look into a particular order. Within this view you have the ability to quickly edit an order including size change, additional garment colors and more.

NOTE:When using the Production section from the Jobs add-on solution, a product line item will be locked on the order once it is assigned to a job - you will no longer have access to edit that product.

Products (Order Line Items)

• Click More Action Menu (3 Dots) on the top right of the product

You will have 3 options:

1. Edit Product

• Add product color
• Change product color
• Add additional quantities
• Add additional sizes
• Edit sizes
• Increase price
• Decrease price
• Add/edit personalization

NOTE:If the shopper purchased with a credit card it will automatically try to refund if the total amount decreases. If amount increases you have the ability to forgive the difference or add payment for the additional balance.

2. Add Another Color

• Add product color
• Change product color
• Add additional quantities
• Add additional sizes
• Edit sizes
• Increase price
• Decrease price
• Add/edit personalization

3. Remove Product (Remove/refund a product)

NOTE:You can only remove a product when there is more than 1 within the order. Use the Cancel and Refund within the action menu.

Editing Products with Quantity Discounts

You can edit the quantities or pricing of a product that has a quantity discount applied. You will see the quantity discount applied below. 

When editing an order Quantity Discount tables will be recalculated. As the admin, you will be prompted to recalculate or keep the existing price as an override. 

Note: When editing a line item with a quantity discount applied, there should never be a warning dialog regarding a discount being removed. The discount will never be removed - it will just be re-adjusted depending on the percentage or dollar amount quantity discount used.

Editing Custom Line Items (From Proposals)

You can adjust any of the details that make up your custom line items.

• Change color name
• Add additional quantities
• Increase or decrease price
• Adjust weight

Artwork Editing Options

• Click More Action Menu (3 Dots) on the top right of the artwork
  
  You will have 3 options:

1) Download Art

This will render the print-ready artwork and download it to your computer. 

2) Edit Design

Choosing this option will place you back into the Product Creator to make artwork changes. 

In the design screen, you will be able to remove, upload, and edit artwork. All of the editing options you have in the Designer and RPC will be available. Once you save your changes, you will be presented with these two options: 

Keep existing price as an override:  This will not change the pricing/due date whatsoever. 

Recalculate print pricing:  Due to there being new artwork, the system will reprice the items. 

If you choose to change the pricing, you will return to the Order Details page in Edit Mode. Confirm the changes reflect what you want and be sure to save. 

Note:Recalculating the price could result in a change in the due date. This is because of the possibility of decoration methods being changed. I.e. vinyl printing has a 5 day turn around and DTG has a 3 day turn around. If the artwork changes and this occurs, the system will notify you. You will still need to communicate to the customer that this change has occurred. 

3) Remove

This option removes the artwork entirely from the order.