Gift Certificate & Donation Product

This edition of Tips & Tricks zeroes in on use cases revolving around these atypical products: Gift Certificates and Donations!

While our Stores are built primarily for apparel, you can easily see just how malleable the software actually is. We have customers selling promotional products, signage, and even 'value-based' products! That would be products like a Gift Certificate or, a Donation. 

To learn how to create these products, take a look at this video below!

NOTE: to avoid any issues with checkout, always make sure that your products have at least ONE print method assigned to it. This is found on the Edit Product page > General at the bottom. 

Gift Certificates

These items are used to charge a customer upfront and then follow up with a Gift Certificate that they can use at a later date. Once you have received payment, follow these steps: 

- Navigate to Admin Portal > Orders > Gift Certificates.
- Select the filter option 'Issue New Gift Certificate' and click Apply.
- Fill in the fields according to what your customer purchased (see example below).

- Click Save and a Gift Certificate number will be generated and emailed to your customer.

Donations

A donation is a product in InkSoft that people can purchase without expecting to receive anything in return. With that, you do not need to take any further action. The product itself will be created the same way as before, but be sure to clearly identify it as a Donation to avoid confusion.