Store Policies

This guide explains how store policies work in InkSoft and how they can be used to communicate important information to customers before they place an order. It covers common policy types, where policies are displayed within your store, and how to keep customers informed about topics such as returns, fulfillment, and purchasing expectations, helping create a clearer and more transparent shopping experience.

Access the Store Policy setting by heading to Store Admin > Store Settings > Store Policies.
 

About Store Policies

Store policies allow you to establish trust and confidence in shoppers and communicate details concerning product returns, information privacy, and delivery expectations. They are also required by certain state laws. 

Tip: The more details you provide your customers here, the less likely they will be calling you!

 

How to use Store Policies 

You have four areas to determine Store Policies for and we have provided some generic language to get you started! While you can leave the settings set to “Generic,” it is possible to add your own terms to fit your business. You can select “Custom” on the dropdown menu and write/paste in any policies and terms that your customers should know about.

• Thank you Message: A general thank you to customers for their purchase. This may also include your business contact information, in case they have questions regarding their order. The 'thank you message' will appear after customers confirm and place their order.
• Packing Slip Footer: A message that displays at the bottom of the packing slip. This might be a "thank you", provide contact information, or reiterate your return policy.
• Refund Policy: A message that displays at the bottom of the order receipt, order invoice, and proposal approval. 
• Delivery Policy:  A message that displays at the bottom of the order receipt, order invoice, and as a link at the bottom of the checkout page. A message that displays at the bottom of the proposal
• Privacy Policy: Discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data. It fulfills a legal requirement to protect a customer or client's privacy.
• Terms of Use:  A message that displays at the bottom of the order receipt, order invoice, and as a link at the bottom of the checkout page. Rules your customers must follow with regards to purchases made on your site. This can also be a disclaimer to your customers of certain policies.
• Color Disclaimer: This shows as a link at the bottom of the checkout page, that covers any potential color discrepancy that could occur between colors on screen versus actual colors produced on the physical items. 

Links for a portion of the policies are shown at the bottom of the checkout page:

View & Edit Policies

Changing Policies

When you change the dropdown menu from Generic to Custom, a modal will pop up for you to adjust the generic terms we provided. Here you can copy/paste the content you might already have drafted, or you can simply type in any new language you wish to add. Standard tools have been provided in this text box such as Bold, Italic, Hyperlink, Indent, Bullets and Numbering, etc...

You can 'Delete', 'Cancel' the action you started, or 'Save as Custom' when finished. Repeat steps for all Store Policies if you wish to make changes.