Email Templates

View or edit emails that go out to your users

Email Templates allow you to customize the system-generated emails sent to your customers throughout the order lifecycle. From order confirmations and receipts to pickup notifications, you can tailor the subject lines and content of these messages to match your brand and communication style. This guide explains how to access, edit, and manage your email templates, including the use of dynamic short codes that automatically populate customer and order information within your emails.

There are a number of System Messages (Emails) that go out to your customers. Emails range from Receipts to Pick Up notifications. We have built-in email templates that are ready to go, but they can be edited if need be. 

NOTE: There is no way of stopping emails from going out. 

Managing Email Templates 

• Click on the Navigation Menu Button in the upper left
• Click on Marketing > Email CampaignsEmail Templates

Filter to edit an email template for a specific store

• Select Store
• Click Apply

Email Template Headings

When looking through your template list you will see: 

• Name of the Template
• The Type of the Email
• Subject of the email template
• Last Modified is the date it was published and/or saved after editing
• Magnifying Icon (Allows you to view the template)
   

Edit Email Template

• Click on the Name of the email would like to edit.

Anything within your email can be changed to your specifications

• Template Name is for internal use. This helps keep you organized with your emails. 
• E-mail Subject will show when your customer receives their email. 
• Insert Merge Field will show you other short codes that can be used in your Email Body.
• Apply to Stores allows you to save the edited email to numerous stores
• Email Body is the content of your email
• Save your email when finished
• Reset to Default will bring back the original content in the email
• Magnifying Glass will allow you to preview your email 

NOTE: The image box will automatically pull your stores logo

Short Codes

When editing your email templates, any value you see that is between the % symbols is called a Short Code (sometimes a "Merge Field"). These values will automatically pull the labelled information directly into the email template.

For example, %OrderID% will automatically pull your shoppers Order Number and display it. This provides a handy way that email templates can be dynamic and adapt to any changes you make in other parts of the platform, like your store name or contact number. Below is a complete list of Short Codes you can use within your email templates. Note that these will not work in any other area of the platform - only email templates.

%BillingAddress%
%Discounts%
%FulfillmentStoreDomain%
%FulfillmentStoreEmail%
%FulfillmentStoreName%
%FulfillmentStorePhone%
%Items%
%OrderID%
%PaymentMethod%
%PickupMethodName%
%Sales Tax%
%Shipping%
%ShippingAddress%
%ShippingMethod%
%ShippingMethodDetails%
%ShippingMethodPriceLabel%
%StoreAccountURL%
%StoreClipArtURL%
%StoreContactURL%
%StoreDesignStudioURL%
%StoreDesignsURL%
%StoreDomain%
%StoreHelpURL%
%StoreListURL%
%StoreLogoURL%
%StoreName%
%StoreOrderStatusURL%
%StoreProductsURL%
%StoreQuoteURL%
%StoreURI%
%StoreURL%
%SubTotal%
%ToEmail%
%ToFirstName%
%ToFullName%
%ToLastName%
%Total%
%UserEmail%
%UserFirstName%
%UserFullName%
%UserLastName%