Learn what emails will send out to your shoppers through your order manager.
Several types of system generated emails are sent on your behalf to customers as orders move through each Stage of the production process. Some examples include: when customers place an order, when you approve and order, and when an item/order is shipped. This guide will help explain when automated emails are sent and from which Stages of production.
Note: Emails are typically sent out to the user within 5 mins of the action that prompted to send a message.
Order Review Notification Email
Quick Glance: The Order Review email is sent if the user selects a payment method that does not collect funds at the time of the order.
If you are using a payment method such as Arrange Payment Later or PO, that doesn't collect funds at the time of the order, then your customer will receive the 'Order Review' email first. This email confirms the order was received, but is awaiting Administrative approval (internal to your account). It notifies the customer that the order is being reviewed and that a final confirmation will be sent once you have begun processing their order. Once the order is approved / confirmed in the Order Manager, the customer receives the 'Order Receipt' email (see next section).
Order Receipt Notification Email
Quick Glance: The Order Receipt is sent in two instances:
- When your customer places an order with a payment method that collects funds like Stripe, Braintree, and PayPal. The receipt will be sent out instead of the Order Review email (mentioned above)
- Once you approve / confirm an order with an alternative payment method (mentioned above). The order will be automatically moved upon approval/ confirmation to the Order stage of the Order Manager and the receipt will be sent out shortly after
Order Ready For Pickup Notification Email
Quick Glance: The 'Ready for Pickup' message will be automatically sent after a order with a custom shipping method, is moved into the Ship stage of the Order Manager.
Note: This option can be skipped (see next section)
Quick Glance: This email is automatically sent after you Record/ View Shipment for a given order and you move it from the Ship stage to the Complete stage of the Order Manager.
The 'Shipment Notification' email is used with orders using a standard shipping method like UPS, USPS, and FedEX. For this email to be sent you must use the Record / View Shipment option, provide the shipping details of the order, and then move the order from the Ship stage to the Complete stage. At that point InkSoft will send the automated email on your behalf. Additionally the Record / View Shipping option will provide a way to re-send the email, after the initial notification has been sent.
Note: If automatic integration is enabled globally and on the shipping method in use, the tracking number will be included on the email sent to the customer.